Dover Rug Company Inc. is a family owned business, our primary focus is to design, manufacturer and produce unusual, and one of a kind hand knotted rugs and other fine floor covering for today’s living. We sell only first quality merchandise and take pride in our product and services.

Our trade policies are as follows:


HOME TRIAL POLICY

You may try any of our rugs and carpet samples at home before you make your final decision to purchase. We encourage this policy to enable our customers to make this important decision with confidence knowing the quality, price, design, history, and other pertinent facts about rugs and carpeting. It is important to see your rug with your existing furnishings, fabrics and the lighting to truly appreciate the beauty of the “Art on the floor”. Our home trial period is for 3 days. Rugs, carpet samples held for more than 5 days will be considered a final sale and will be subject to our final sale policy.


LOWEST PRICE GUARANTEE

Dover Rug Co., Inc. will not be undersold, we will match any competitors price, provided customer submits a written proof i.e. advertisement, competitor’s receipt with merchandise. Price match will be based upon all factors being equal such as but not limited to type of merchant, internet, store front, warranties, product availability, delivery, in home consultation, in home product trial, trade in policy.


LIFE TIME TRADE POLICY

Dover Rug Co., Inc. offers a lifetime trade policy for any hand knotted Oriental rug purchased from us. Your investment in a rug is always protected with us. You may trade in your hand knotted Dover Oriental Rug at any time towards the retail price of any other hand knotted Dover Oriental Rug in our store provided that you properly maintain, care and clean your Dover Oriental Rug while with you.


RETURN POLICY

ALL CUSTOM ORDERS ARE FINAL SALES, NO REFUNDS OR STORE CREDIT. ALL BROADLOOM CARPETING IS FINAL SALES, NO REFUND OR STORE CREDIT.

ALL OTHER SALES ARE FINAL, (NO CASH REFUNDS). ONLY MERCHANDISE CREDIT WITHIN 7 DAYS OF PURCHASE FOR SIMILAR TYPE OF PRODUCTS i.e. Machine Made rugs for Machine Made rugs and Hand Knotted Rugs for Hand Knotted Rugs only. Merchandise purchased on special sale or special order is considered final sale and is not subject to cancellation, exchange or credit. It is understood and agreed that merchandise on any special order is the property of Dover Rug Co. until fully paid for.